FAQ

Retail Orders

Once your order is confirmed, an Order Confirmation email will be sent to the email address provided.
The Order Confirmation email is usually sent out within 3 working days from the date of placing the order. Kindly contact us if you did not receive the Order Confirmation email.

* Do check your Junk folder before contacting us

Modifying of Shipping Address is possible if your order has not been dispatched.
To modify your Shipping Address, kindly contact us quoting your Order Reference.

Our team will get in touch with you the reschedule the delivery for any failed delivery.

Shipping fees may vary based on the destination and weight of the package.
The shipping fee will be displayed during the checkout process before completing your order.
Free shipping is offered on orders above $100.
Additional charges may apply for express shipping options.
Shipping fees are non-refundable.

Returns and exchanges are accepted within 30 days from the date of purchase if there is any manufacturing defect found, subject to the applicable law.
Item(s) must be unused, in their original condition, and with all tags attached, in original packaging.
Item(s) that are stained, wrinkled, torn, washed, or smell (of perfume or cigarette) will not be accepted.
Any form of coupons, discount codes, or promotional codes used on the returned product(s) will not be returned or refunded.
Product(s) sold at sale prices are not eligible for return, refund and exchange.

If you wish to return an item, please contact our customer service team to initiate the process.
A handling fee of 10% may apply to cover handling and processing costs.
Refunds will be issued in the original form of payment.

If you would like to exchange an item for a different size or colour, please contact our customer service team to arrange the exchange.
Exchanges are subject to availability.
Any price difference between the original item and the exchanged item will be handled accordingly

To initiate a return or exchange, please contact our customer service team with your order details.
Kindly attach the purchase receipt when filing a return or exchange request.
Return shipping costs will be borne by the customer, except in cases of defective or incorrect items.

Due to hygiene reasons, certain items such as underwear and swimwear are non-returnable unless they are faulty or damaged.
Customized or personalized items are also non-returnable unless there is a defect or error on our part.
XINTECK IMPEX PTE. LTD. reserves the rights to reject any return or exchange that does not fulfill any of the above stated requirements.
XINTECK IMPEX PTE. LTD. reserves the right to amend this policy at any time.

Bulk Orders are a special online discount of 10% given to orders of $500 and above.

Order Submission
Provide your order details
Order Confirmation
Once confirmed, you will receive a quotation within 3 working days
Invoice & Payment
After confirming the quotation, an invoice will be sent within 7 working days from Order Submission
Delivery
Once payment is confirmed, your order will be delivered within 2 weeks from payment receipt

All Goods sold are non-refundable and non-exchangeable.
In the event that the Goods are found to have manufacturing defect, they can be exchanged within thirty (30) days from the date of Collection subject to the following conditions:
1) The tax invoice is available
2) The Goods are in the new and original condition with price tag and sticker attached.

Please provide these details in the Order Form link below

Customising with print or logo starts from 10 pieces for every design.
Email us your image file(s) in jpeg, png, psd or pdf format.
(quote@xinteckimpex.com.sg)

Kindly indicate: